Frequently Asked Questions

Do I need to provide cleaning supplies?

We have you covered! In the event you wish to add on laundry services and/or dishwashing services from our Lifestyle Management Plan, we do ask you provide the products you prefer.

Referrals - what's in it for me?

A lot! For each first-time clean referral who completes services we get in your name, you get $25 off a future clean! And, you can stack these up. So, for instance, if you refer 10 people, you get $250 in credit to use on your cleaning services or on any lifestyle hours.

My cleaners just left and I am unhappy with the job they did-now what?

Oh no! This is definitely not what we want to hear. If you find anything out of sorts, call us within 48 hours and we will return to clean it without charge. Our work is 100% guaranteed. We will ensure that our cleaners always meet your expectations!  Our team works really hard and trains often.  But, they, like all of us, can be affected by things in their day that perhaps causes a distraction.  A baby awake all night with an ear infection, personal challenges they may be stressed about, other hardships that perhaps affects their day.  Please know they do their best and if they didn’t that day, they are accountable and will return to make it right.

What if I have to cancel my cleaning?

We get it – sometimes life sets in the way. We are happy to reschedule your cleaning when it is more convenient for you. Cleans cancelled 72 business hours ahead are subject to a cancellation fee of 50% of the cost or the entire deposit on file.  Cleans cancelled with less than 48 business hours, day of or lock outs are subject to cancellation fee of the entire amount due.  Cleans that we are unable to complete conditions of the home (safety issues, temperature, no electricity or running water, pests, etc) are subject to cancellation fee of the entire amount due.   (We know, we know, but we still have to pay our cleaners!)

Who are you sending into my home?

Our application process is very thorough. We require background checks on all of our employees. We will not send anyone in your home that we would not trust around our own people, pets or property.

Do I need to lock up my pets while you are here?

Only if they bite! Or are of the large reptile or exotic variety. We love animals! We take great pride in getting to know the whole family. Check out our lifestyle plans – we offer pet check services when you are not able to be home.

Are you insured and bonded?

Indeed we are! We take your and our security very seriously. Our job is to make your life easier – not complicate it with employees who either you or we have to question.

What do you do with my information?

When you send us an email, we use  your email address to thank you for your comment and/or reply  to your question, and we will store your communication and our reply for any future correspondence.  We will never share or sell your email  address with anyone else for such use.

 

When you accept to receive information about our services, promotions, newsletters, press releases, and/or new offers, we use your email address and any other information you give us to provide you with the information or other services, until you ask us to stop using the “unsubscribe” instructions provided with each email communication.

 

When you request information or other services from us, we use your email address and any other information you give us to provide you with the information or other services that you requested, until you ask us to stop using the “unsubscribe” instructions provided with each email communication or until the information or service is no longer available.

We will never share your emails address it or sell, rent or lease it to any third party for unsolicited messaging.

How do I pay my bill?

We will invoice you typically with 24 hours of the initial or one time clean.  You then have the option to pay online via Zelle, Venmo, Credit Card or Paypal.  If you are a recurring customer, your invoice will be sent automatically the morning of your clean.

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